WHO ARE WE ?

Etic Telecom has been providing industrial equipment interconnection solutions since 1985. The company focuses on two areas of activity: Remote SCADA and remote machine maintenance. This privacy policy explains how we use personal data collected from our website, PC and smartphone applications or when you contact us for commercial purposes.

Our website address is: https://www.etictelecom.com.

WHAT TYPE OF INFORMATION DO WE COLLECT?

We collect information when you register to access product information (our website, virtual stands promoting our products, spontaneous telephone conversations) or when you place an order.

We collect information about you when you use our customer support service.

We collect personal data made available by the relevant platform when you voluntarily download our M2Me application from the Apple Store or Google Play Store.

In all cases, the information collected is limited to:

Name of your company
Name and your position in the company
Website
E-mail address
Phone number.

Under no circumstances is the information collected transmitted to a third party.

Under no circumstances do M2Me clients (for PC, for IOS and for Android) collect or transmit personal data contained in the equipment on which it is installed.

HOW DO WE USE INFORMATION ABOUT YOU?

We collect information about you in order to process your order and, if you authorize, to send you emails about our products and services that may be of interest to you.

Only customers subscribed to our “partner club” receive important information regarding our products by e-mail (new products, security updates, etc.).

COOKIES

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check „Remember me“, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

MARKETING

We would like to send you e-mailings about our products and services that concern you.

You have the right at any time to contact us to ask to stop this type of sending. If you no longer wish to be contacted by Etic Telecom for marketing purposes, you can notify us as indicated in point 6.

SATISFACTION SURVEYS

To improve our offer, check trends and your satisfaction, we regularly send you satisfaction surveys.

Unless otherwise stated, we store your contact data with your responses so that we can, if necessary, follow up on the information you have provided.

Sending these surveys is based on legitimate interest and the responses you give are based on your consent to participate in the survey.

 

ACCESS TO YOUR INFORMATION AND MODIFICATIONS

You have the right to request a copy of the information we hold about you.

If this is the case, you can notify us as indicated in point 6.

We want to ensure that your personal data is up to date. You may notify us of any changes by contacting us as indicated above.

CHANGES TO OUR PRIVACY POLICY

We regularly update our privacy policy, the most recent version of which is available on our site www.etictelecom.com.

 

HOW TO CONTACT US

You can contact us with any questions about our privacy policy or the information we hold about you:

By e-mail: contact@etictelecom.com

By post: Etic Telecom, 405 rue Lavoisier, 38330 Montbonnot-Saint-Martin, FRANCE.